Exchanges and Returns
Returns/Exchanges & Order Cancellations
All of our apparel is custom made to order. Once an order is placed, we usually cannot cancel orders because the blank color/size is ordered right away from the shirt manufacturer. Because all items are made to order please be sure to consult the size chart on the item you are purchasing in order to get the correct size. However, if there is a problem with the product you received, please contact us within 30 days of your order, letting us know of the issue immediately and also include a photo of the entire product, showing the issue.
Refund/Exchanges for Defective Items
We stand by our products and offer a 30 day window for damaged items or items that have improper wash wear. Occasionally, the printing process may go a bit wrong and you would notice unreasonably looking wear in the print after the first couple of washes. We would love to replace an item that may fit this description and just need a photo to verify. We will send a replacement shirt if we are contacted within 30 days.
Once an item's tracking number is shown as delivered, we have fulfilled our order. If an item shows delivered, and you did not receive it, please contact your local USPS for information on how to use the GPS of the tracking number. We cannot be held responsible for addresses that are given to us incorrectly, and do not refund for items that are returned to sender. We do, however, offer to reship the item at your own cost once the item is returned (this typically takes many weeks). If an item is lost in transit, we do replace the items for our customers--an item is not considered lost in transit until at least 10 business days has passed with no movement on the item (for US domestic shipping), and 30 business days on items shipped to Canada.