Refund policy

Last updated: October 13, 2026

14-day return requests

For eligible items other than posters, contact us within 14 days of delivery to request a return. Eligible items must be unused, unworn, unwashed, in their original condition, and in their original packaging. Please include your order number or proof of purchase.

Gift cards and sale items are not eligible for change-of-mind returns. If an item is damaged or defective, the replacement process below still applies.

Posters: final sale

Posters are final sale and cannot be returned or exchanged for a change of mind, design choice, or size choice. Returned posters can bend or crease in transit.

If a poster arrives damaged, defective, or incorrect, email sales@thenationalparkstore.com within 30 days of delivery with your order number and clear photos of the poster and the problem. We will arrange a replacement once the issue is confirmed. You do not need to mail the poster back.

How to request a return

Email sales@thenationalparkstore.com with your order number and the items you would like to return. We will confirm eligibility and provide return instructions. Please contact us before sending items back.

Our return address is:

The National Park Store
3238 NW Pacific Rim Dr
Camas, WA 98607
United States

Return shipping and refunds

Customers are responsible for postage on non-defective returns. Original shipping charges are non-refundable. We recommend a tracked return service so you can follow your package.

Once your return is received and inspected, we will email you about approval or rejection. Approved refunds are issued to the original payment method within 3 business days after we receive the returned item. Your bank or payment provider may require additional time for the credit to appear.

30-day defective-item replacements

If your item arrives damaged or has a manufacturing or printing defect, contact us within 30 days of delivery. Include your order number and clear photos of the entire item and the problem.

For apparel, this includes unusual print wear during the first washes where a printing defect is confirmed. After reviewing the photos, we will arrange a replacement for a confirmed defect. Contact us before returning a defective item.

Exchanges

We offer replacements for confirmed damaged or defective items. Our standard exchange policy does not cover size, color, or design changes. Please review the size chart and selected options before ordering.

Made-to-order cancellations

Our products are made to order. Production and material ordering can begin soon after purchase, so cancellations are not guaranteed. Email us immediately if you need to request a change or cancellation.

Delivery problems

See our Shipping Policy for delayed packages, delivered tracking scans, address errors, and returned-to-sender shipments.

Contact us

For return, refund, or replacement questions, email sales@thenationalparkstore.com.