Shipping policy

Last updated: October 15, 2026

Made-to-order production

Our products are made to order. Please allow 3 business days for production and handling before your order is handed to USPS. Production time is separate from the carrier's delivery estimate.

Shipping services and charges

We ship with USPS. Available services, shipping charges, and carrier transit estimates are calculated at checkout for your items and delivery address. Domestic options may include USPS Ground Advantage, Priority Mail, and Priority Mail Express, where available.

We ship within the United States and to international destinations eligible at checkout. If shipping is not available for your address, contact us before placing an order.

Delivery estimates and tracking

USPS delivery estimates apply after the carrier accepts your package. They do not include made-to-order production time. International deliveries may also be affected by customs processing.

When your order ships, we will provide tracking information so you can follow its progress with USPS. If a tracking update is unclear or your package is delayed, email sales@thenationalparkstore.com with your order number.

Delayed or missing packages

We replace orders confirmed lost in transit. Under our existing shipping terms, a domestic shipment is considered lost after at least 10 business days without tracking movement. For shipments to Canada, this period is 30 business days. Contact us for assistance with other international shipments.

If USPS marks a package as delivered but you cannot find it, check the delivery address and contact your local USPS office. You can also email us for help. A delivered tracking scan is not automatically treated as a package lost in transit.

Address accuracy and returned packages

Please review your shipping address carefully before placing your order, including any apartment, unit, or suite number. Shopify checkout may suggest address corrections; review the suggested address and confirm that all details are correct. We ship to the address entered at checkout.

If you notice an error, contact sales@thenationalparkstore.com as soon as possible. We will try to update the address if production or fulfillment has not started, but changes are not guaranteed once work begins.

If USPS returns or marks a package undeliverable because the address provided at checkout was incorrect or incomplete, the order is not eligible for a refund under our shipping terms, except where required by applicable law. Once the package has returned to us, we can arrange reshipping at your cost. We will confirm the corrected address and any additional postage with you before reshipping.

Order changes and cancellations

Because products are made to order, production and material ordering can begin soon after purchase. Contact us immediately if you need to change or cancel an order. Changes and cancellations are not guaranteed.

Returns and damaged items

Please see our Return and Refund Policy for 14-day return requests and 30-day defective-item replacement requests, both measured from delivery.

Contact us

For shipping questions, email sales@thenationalparkstore.com and include your order number.